Accion Microfinance Bank
|Account Officer
Port Harcourt, Rivers State, Nigeria
Summary
Spearheaded customer retention initiatives and optimized loan approval processes to significantly improve sales and new customer acquisition for a microfinance institution.
Highlights
Developed and implemented a robust customer retention model, enhancing lifetime value analysis and strategic engagement for the business banking unit.
Designed and deployed a data-driven loan decision model, leveraging comprehensive customer characteristics and credit history to optimize loan disbursement, resulting in improved sales and successful new customer acquisition.